Frequently Asked Questions — Rocca Riviera Umag

Rocca Riviera Umag is a luxury apartment residence with 9 contemporary apartments, each featuring two bedrooms, two bathrooms, a fully equipped kitchen with Nespresso machine, dishwasher and washing machine, a living room and a terrace with horizon views. Apartments range from 88 to 98 square metres and accommodate up to 4 adults. The Deluxe apartments “Umago” and “Rovigno” feature beautiful views of the old town and the Adriatic Sea, with Apartment Umago located on the top floor.

Rocca Riviera is located at Jadranska 23, 52470 Umag, Croatia — in northern Istria, on the Adriatic coast. The residence is within walking distance of the Umag old town, beaches, restaurants and the marina.

The nearest beach is Beach Osmica (Main Beach), a 10-minute walk from Rocca Riviera. It is 230 metres long, sandy/stone/concrete, with shallow water perfect for families, pine tree shade, an outdoor seawater pool and a children’s pirate ship pool. Other nearby beaches — Polynesia, Sol Katoro, Aurora and Laguna — are accessible by the Umag tourist train.

Yes. Rocca Riviera features a private outdoor swimming pool (approximately 5m × 4m), available year-round and reserved exclusively for guests. The pool is not heated during winter months. Pool towels are provided.

Yes. All guests have complimentary access to the gym and Finnish sauna. The sauna is reserved exclusively for you when booked — please reserve at least 45 minutes in advance for full privacy. Minimum age for sauna use is 18.

Yes. Garage parking is available free of charge for all guests. Reservations are not required.

Yes. Rocca Riviera offers 2 Porsche Destination Chargers — 11kW with Type 2 plugs and 4.5m cable, compatible with most electric and hybrid vehicles. EV charging is free for all guests. Garage access code is provided at check-in.

Yes. Complimentary electric bikes (e-bikes) and electric scooters (e-scooters) are available for all guests. Helmets are provided.

Breakfast is not included, but fresh pastries can be delivered to your apartment each morning on request. Each apartment also has a fully equipped kitchen, and supermarkets are within 5 minutes walking distance.

Check-in: from 15:00. Check-out: until 10:00. Please inform Rocca Riviera staff in advance about your estimated arrival time. Late check-out may be arranged subject to availability — until 18:00 for 50% of the apartment rate, after 18:00 for the full apartment rate.

Yes. Free high-speed Wi-Fi is available throughout the entire property — in all apartments, common areas, the pool area and the garage.

Unfortunately, pets, dogs are not allowed at Rocca Riviera.

Rocca Riviera is a completely smoke-free property. Smoking is strictly prohibited inside the apartments and indoor common areas. A fine of EUR 300 applies in case of violation. Smoking on balconies is permitted only where ashtrays are provided — please be considerate of neighbours.

Each apartment accommodates up to 4 adults plus 1 child. Each apartment has two bedrooms — a king-size bedroom and a twin-bed bedroom.

The best rate is always available by booking directly through our website at roccariviera.hr/rocca-riviera-booking-umag/
The best rate is always available by booking directly with us at info@roccariviera.hr or via WhatsApp at +385 95 565 3851. Direct bookings are usually 5% to 10% more affordable than Booking.com, depending on the payment method and related transaction costs.

Rocca Riviera is approximately 30 minutes by car from Trieste (Italy), 15 minutes from Portorož (Slovenia), 90 minutes from Ljubljana, 55 minutes from Pula and 3 hours from Zagreb. The nearest airports are Pula (PUY), Trieste (TRS) and Ljubljana (LJU).

Yes. Apartments are spacious and well-suited for families. Each apartment includes a fully equipped kitchen, a twin bedroom suitable for children, and a private terrace. Cribs can be provided on request.

Umag and northern Istria offer a wide range of activities: cycling on the 3,000 km of Istrian routes, water park Istralandia, golf at Golf Adriatic in Savudrija (10 minutes by car), tennis at the ATP Croatia Open courts, water sports, sailing, wine tasting in nearby vineyards and exploring inland Istrian towns such as Buje, Grožnjan and Motovun.

Yes. Garage parking accommodates standard cars, SUVs and most vans. For oversized vehicles or motorhomes, please contact us in advance to check availability.

Yes. Daily cleaning and disinfection are included throughout your stay at no additional charge. Daily linen change is available on request.

Yes. A security deposit of 300 EUR is collected upon arrival. The deposit is fully refunded at check-out if no damage has occurred.

Full payment is required prior to arrival via bank transfer to the official Rocca Riviera d.o.o. company account. Credit cards and cash are not accepted on site.

For direct bookings with a discount, free cancellation is possible up to 21 days before arrival — the advance payment is refunded, minus applicable bank, card or transaction costs. For cancellations 21 days or less before arrival, the 30% advance payment is retained as a cancellation fee. If the guest paid the full amount and cancels less than 21 days before arrival, Rocca Riviera may retain 30% and refund the rest (minus transaction costs). For cancellations 7 days or less before arrival, no refund is guaranteed. In case of no-show or early departure, paid amounts are non-refundable. Date changes may be considered subject to availability.

Yes, one-night stays are possible. Please contact us via WhatsApp at +385 95 565 3851 to check availability and confirm.

Yes. Quiet hours are between 21:00 and 10:00. Please be considerate of other guests during these times.

No, Rocca Riviera does not have a jacuzzi. We do offer a Finnish sauna and an outdoor swimming pool for guest use.

Yes. Bicycle storage is available on the property. Please note that bicycles cannot be brought into the apartments themselves.

Each apartment is fully equipped with a Nespresso machine, dishwasher, washing machine, air conditioning, TV, iron and hairdryer. Towels, bed linen and toiletries are also provided.

Yes. Family attractions include Istralandia Water Park, Adventure Park Jangalooz (zip-lines and high-ropes), Dino Park Funtana (life-size dinosaur replicas), Karting Poreč and the beachfront children’s pirate ship pool at Beach Osmica.

We recommend Konoba Nono, Konoba Buščina, Konoba Čok, Damir & Ornela, Meneghetti, Zigante, San Rocco, Stari Podrum, Morgan, La Capannina, San Servolo and Pizzeria Luna. Reservations are advised. Local specialties include pasta with truffles, truffle cheese and Istrian olive oil — among the world’s finest.

Yes. Day trips to Venice by boat are available from a nearby port. The journey takes you across the Adriatic to one of the most iconic Italian cities.

Top picks include Grožnjan (hilltop artists’ town with galleries), Motovun (medieval hilltop town famous for truffles and its film festival), Poreč (UNESCO Euphrasian Basilica), the Brijuni Islands National Park, and across the border — Portorož (Slovenia), Trieste (Italy), Miramare Castle, Grotta Gigante and Postojna Cave.

For fastest response, contact Ms. Amina via WhatsApp, Viber or call: +385 95 565 3851. You can also email info@roccariviera.hr

Rocca Riviera d.o.o. is located at Jadranska ulica 23, Umag, Istria, Croatia. Google Maps location: https://goo.gl/maps/Dd1hfTH4t9BQ1unC9

Rocca Riviera d.o.o., Jadranska ulica 23, Umag, Istria, Croatia. OIB (tax ID): 50824881545. MB (company number): 05063922

No. Swimsuits, swim trunks, shorts and footwear are not permitted inside the sauna. Designated sauna towels must be used at all times — please do not sit on the wood with bare skin.

Yes. The outdoor pool is available year-round. Note that the water is not heated during winter months.

A full photo gallery is available at: https://roccariviera.hr/luxury-apartments-in-umag-gallery/

Airport transfers are not included but can be arranged on request. The nearest airports are Pula (PUY — 55 minutes), Trieste (TRS — 30 minutes) and Ljubljana (LJU — 90 minutes).

Send us a screenshot of the Booking.com price for your dates via WhatsApp or email — we guarantee we will beat it by 5–10%. Direct booking is always cheaper because we do not pay platform fees.

For direct bookings, a minimum advance payment of 30% of the total reservation value is required to confirm the booking. You may also choose to pay the full amount in advance. A reservation is confirmed only after Rocca Riviera confirms the booking in writing and confirms receipt of the payment.

Yes. If you wish to extend your stay, please inform Rocca Riviera staff in due time. Additional nights will be charged according to Rocca Riviera’s current price list, subject to availability.

Apartment visits are not allowed. Only properly registered guests may stay in the apartments. Upon arrival, all guests are required to present a valid national ID card, passport, or other valid proof of identity.

Pets are not allowed at Rocca Riviera. Guests arriving with pets will not be admitted to the apartment. In such cases, the reservation will be treated as a cancellation or no-show, and paid amounts will not be refunded. The no-pets policy is accepted by confirming the reservation.

Children under 14 must be accompanied by an adult in the pool area. The gym and sauna are strictly prohibited for children under the age of 16. The Finnish sauna has a minimum age of 18 years.

Some apartments may allow one child or an extra bed upon request and subject to availability. Please contact us in advance to confirm.

Luxury apartments Umag — everything you need to know about your stay at Rocca Riviera Umag. From check-in times and amenities to parking, EV charging and transport options. If your question isn’t here, contact us at info@roccariviera.hr or +385 95 565 3851

Please inform Rocca Riviera staff immediately if you lose a key. Lost keys are charged EUR 100. We kindly ask you to handle keys with care.